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(800) 494-3708 15176 Goldenwest St Huntington Beach, CA 92683
Low Price Guarantee
Low Price Guarantee

Bob's Watches is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Low Price Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer.

Here's how:

  • If you find a qualifying lower price online, call 1-800-494-3708 and direct a customer service agent to the web site with the lower price.
  • On qualifying products, Bob's Watches will then verify the current price to complete the price match.

Some exclusions apply. See the list of Designated Major Online Retailers and full details.

No Sales Tax Guarantee
Low Price Guarantee

You do not have to worry about additional taxes being added during checkout. The price you see is the price you pay. California sales are excluded and will be taxed at the applicable rate.

Free Shipping Guarantee
Free Shipping Guarantee

Free priority overnight shipping on all orders applies to U.S. orders only.

Unlike many other websites that have special rules and lots of fine print , Bobswatches.com offers free shipping on all domestic orders placed on our website, with no minimum order size or special exceptions. Just because shipping is free doesn’t mean it should take a long time. Bobswatches.com understands that getting your item quickly is important to you, so we make every effort to process your order as quickly as possible.

Complete Protection GuaranteedBob's Buyer's Protection Plan

We protect our customers 100% with our authentication pledge automatically offered on every watch for sale on our site. And to back up this promise, we offer a free Buyer's Protection Plan.

The Bob's Buyer's Protection Plan

If you purchase an Rolex watch from Bob's that is found to be not authentic, we will promise to refund 100% of the purchase price, plus any shipping and insurance costs associated.

At Bob's, we make every effort to ensure the authenticity of every watch and sometimes rely on outside experts. However, we regret that mistakes or errors may nevertheless happen. In this event, we reserve the right to correct those mistakes/errors.  Please accept our apologies in advance for any inconvenience these may cause.

How To Make a Claim:

Please call Customer Care at (800) 494-3708.

We will discuss our authenticity guarantee and issue a Return Merchandise Authorization (RMA) number for your return. The item must be returned within 30 days from the date we shipped the item to you with all security strips in place.

Once you receive an RMA number from Bob's, you must follow the stpes below in order to receive credit for the return:

    • Send the item back: Re-pack your watch in its original packaging and shipping box.
    • Follow all emailed instructions on how to send your package back to us

Resolution:

We will proceed to take the necessary steps to re-authenticate the Rolex or any items in question.

If a watch is deemed to not be authentic, we will promptly refund 100% of the full purchase price. If a watch part is found to not be authentic, we reserve the right to replace that part to restore the watch to 100% authentic condition.

 
About Bob's Authenticity Pledge Buyers Protection Plan Bob's Watches Reviews Press Bob's Watches Wikipedia Contact Us FAQ
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