Return Policy

We want you to be absolutely satisfied with your purchase. Any pre-owned watch purchased from us may be returned, in the same condition sold, and including all boxes, papers, books and accessories, within three (3) days from receipt. We ask that you notify us of your intention to return the watch and that you ship the merchandise back to our office, insured for the full purchase price, at your expense. Please call to make these arrangements. We cannot be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, we will refund the purchase price, less shipping.

Bob’s Watches warranties all watches for one full year from date of invoice, unless otherwise indicated in the listing or invoice and with the exception of vintage and pocket watches. The warranty does not cover: cracked or broken crystals, water damage due to improperly tightened crown, or damage from abuse or misuse.

Need More time for Holiday purchases?

No problem. Just give us a call so we can make special arrangements with you.  Call 800-494-3708.

Warranty

Bob’s Watches warranties all watches for one full year from date of invoice, unless otherwise indicated in the listing or invoice, and with the exception of vintage wristwatches and pocket watches. The warranty does not cover: bands, batteries, cracked or broken crystals or water damage. In addition, because most watches do not keep perfect, accurate time to the second, our warranty does not cover watches that run slow or fast.   Damage from abuse or misuse (knocks, dents, crushing) or tampering by unauthorized technicians, will render this warranty null and void.

All warranty repairs must be sent to our California office for repairs. Please contact us at 800-494-3708 - before sending your watch for warranty repairs.

This warranty is valid to the original purchaser only and may not be transferred.

 

We are not authorized dealers for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Because we are not an authorized dealer, we can offer substantially greater discounts than authorized retailers.

 

Pricing Policy 

Our collection of fine timepieces is priced very competitively. If you find a comparable watch on another website, we’ll try to meet or beat their price. Just provide us with the details.