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(800) 494-3708 15176 Goldenwest St Huntington Beach, CA 92683
Low Price Guarantee
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Low Price Guarantee

Bob's Watches is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Low Price Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer.

Here's how:

  • If you find a qualifying lower price online, call 1-800-494-3708 and direct a customer service agent to the web site with the lower price.
  • On qualifying products, Bob's Watches will then verify the current price to complete the price match.

Some exclusions apply. See the list of Designated Major Online Retailers and full details.

No Sales Tax Guarantee
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Low Price Guarantee

You do not have to worry about additional taxes being added during checkout. The price you see is the price you pay. California sales are excluded and will be taxed at the applicable rate.

Free Shipping Guarantee
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Free Shipping Guarantee

Free priority overnight shipping on all orders applies to U.S. orders only.

Unlike many other websites that have special rules and lots of fine print , Bobswatches.com offers free shipping on all domestic orders placed on our website, with no minimum order size or special exceptions. Just because shipping is free doesn’t mean it should take a long time. Bobswatches.com understands that getting your item quickly is important to you, so we make every effort to process your order as quickly as possible.

Return Policy

We want you to be absolutely satisfied with your purchase. Any pre-owned watch, with the exception of vintage watches purchased from us, may be returned, in the same condition sold, and including all boxes, papers, books and accessories, within three (3) calendar days from receipt. This policy is FOR ONLINE SALES ONLY and provided that the watch has not been worn.  There is no return policy for watches sold in the store.  All store sales are final.  For online sales, we ask that you notify us of your intention to return the watch immediately and that you ship the merchandise back to our office before the expiration of this three calendar day return policy,  insured for the full purchase price, at your expense.  Must be post marked before the 3rd calendar day.  All watches sent to us by customers looking to sell their watches will adhere to this return policy: watches will be returned to the customer by FedEx 2nd day, or USPS registered mail, at our sole discretion. We cannot be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, we will refund the purchase price, less shipping. Notwithstanding any language stated on this website, or any product page, there is no return policy whatsoever on any watch listed as a "vintage watch" .  All International sales are "final".

To facilitate returns please keep in mind:

  • Returns must be returned postmarked before three calendar days ( except on vintage watches which are not returnable ) to Bob's from the date of receipt.
  • Merchandise that has been worn, altered or damaged will not be accepted for returns
  • Do not remove any plastic seals, the security tags , etc until you are certain you are keeping the item. If you attempt to remove the plastic or tags, the item will not be accepted for return. 
  • You must call Customer Service for a return authorization number within the time stated on the item listing. The item must be in Bob's possession within 7 days of receiving the return number. There will be no exceptions.

Bob’s Watches warranties all watches, except vintage watches and quartz movement watches, for one full year from date of invoice, unless otherwise indicated in the listing or invoice. The warranty does not cover: cracked or broken crystals, water damage due often times to improperly tightened crown, or damage from abuse or misuse.  All international sales are "final".

 

Need More time for Holiday purchases?

No problem. Just give us a call so we can make special arrangements with you.  Call 800-494-3708.

Warranty

Bob’s Watches warranties all watches for one full year from date of invoice, unless otherwise indicated in the listing or invoice, and with the exception of vintage wristwatches and pocket watches. The warranty does not cover: bands, batteries, cracked or broken crystals or water damage. In addition, because most watches do not keep perfect, accurate time to the second, our warranty does not cover watches that run slow or fast.   Damage from abuse or misuse (knocks, dents, crushing) or tampering by unauthorized technicians, will render this warranty null and void.

All warranty repairs must be sent to our California office for repairs. Please contact us at 800-494-3708 - before sending your watch for warranty repairs.

This warranty is valid to the original purchaser only and may not be transferred.  Warranty does not apply to international customers.

 

We are not authorized dealers for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Because we are not an authorized dealer, we can offer substantially greater discounts than authorized retailers.

 

Pricing Policy 

Our collection of fine timepieces is priced very competitively. If you find a comparable watch on another website, we’ll try to meet or beat their price. Just provide us with the details.

 

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