We want you to be absolutely satisfied with your purchase. Any pre-owned watch, with the exception of vintage watches purchased from us, may be returned, in the same condition sold, and including all boxes, papers, books and accessories, within three (3) calendar days from receipt. This policy is FOR ONLINE SALES ONLY and provided that the watch has not been worn. There is no return policy for watches sold in the store. All store sales are final. For online sales, we ask that you notify us of your intention to return the watch immediately and that you ship the merchandise back to our office before the expiration of this three calendar day return policy, insured for the full purchase price, at your expense. Must be post marked before the 3rd calendar day. All watches sent to us by customers looking to sell their watches will adhere to this return policy: watches will be returned to the customer by FedEx 2nd day, or USPS registered mail, at our sole discretion. We cannot be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, we will refund the purchase price, less shipping. Unless otherwise stated on this website, or any product page, there is no return policy whatsoever on any watch listed as a "vintage watch" . All International sales are "final".
During the holiday season Bob's is offering an extended return policy for exchange only. There are no cash refunds for this extended period. Any watch purchased between Black Friday and December 25th may be exchanged for any item through December 31st. We must receive the returned item by December 31. Merchandise purchased after December 25th, or merchandise that is returned within 3 days of receipt, falls under Bob's standard non-holiday return policy.
Need More time for Holiday purchases?
No problem. Just give us a call so we can make special arrangements with you. Call 800-494-3708.
To facilitate returns please keep in mind:
- Returns must be returned postmarked before three calendar days ( except on vintage watches which are not returnable unless otherwise stated ) to Bob's from the date of receipt.
- Merchandise that has been worn, altered or damaged will not be accepted for returns
- Do not remove any plastic seals, the security tags , etc until you are certain you are keeping the item. If you attempt to remove the plastic or tags, the item will not be accepted for return.
- You must call Customer Service for a return authorization number within the time stated on the item listing. The item must be in Bob's possession within 7 days of receiving the return number. There will be no exceptions.
Bob's Watches is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Low Price Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer.
- If you find a qualifying lower price online, call 1-800-494-3708 and direct a customer service agent to the web site with the lower price.
- On qualifying products, Bob's Watches will then verify the current price to complete the price match.
Purchase price shown is the cash wire price, and any payment method fees such as credit card fees, PayPal fees, Amazon fees, etc, will be added to the transaction total. Prices may be higher if other payment methods are selected.
Some exclusions apply. See the list of Designated Major Online Retailers and full details.