At Bob’s Watches, it is our goal to ensure that every customer is 100% satisfied with their purchase. To that end, we offer a 3 day refund on all purchases subject to the following conditions. Products that have been worn, altered or damaged will not be accepted for a full refund. Any pre-owned watch may be returned provided the watch is in the exact same condition as it was sold and includes all boxes, papers, books and accessories, and it is received within three (3) calendar days from receipt. Please contact one of our representatives of your intention to return the watch immediately before you ship the merchandise. All return shipments must be post marked before the 3rd calendar day at your sole cost and expense and must be received by the Company on or before 7 calendar days from receiving the watch. Please be sure to insure the contents for their full value as we are not responsible for lost packages. Upon receipt, all items will undergo a thorough inspection by one of our watch experts to ensure that the watch is in the original condition in which it was sold and it includes all tags (especially the "non-removable tag), items/accessories, we will refund the purchase price. At the time of sale, all watches are shipped with a "secure-lock" non-removable tag that must be on the watch per policy. If a watch is returned without this tag, you will be refunded the final sale amount minus a restocking fee of 5% (up to $500) on the watch. This return policy is only for on-line sales only: all in-store sales and International sales are final.
Rolex Factory Stickered Watches
These items are being sold in unused/unworn condition and come with the original Rolex factory stickers. Removing these factory stickers will significantly impact the value and resalability of this watch. Therefore, these stickers must not be removed in-order-to exchange for a full refund. Any watches returned with these factory stickers removed will be addressed on a case-by-case basis, but could decrease the refund by as much as 20% of purchase price.
During the holiday season Bob's is offering an extended return policy for exchange only. There are no cash refunds for this extended period. Any watch purchased between Black Friday and December 25th may be exchanged for any item through December 31st. We must receive the returned item by December 31. Merchandise purchased after December 25th, or merchandise that is returned within 3 days of receipt, falls under Bob's standard non-holiday return policy.
Need More Time for Holiday Purchases?
No problem. Just give us a call so we can make special arrangements with you. Call 800-494-3708.
Bob's Watches is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Low Price Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer. However, Bob's Watches reserves the right to make any change to pricing, specifications, and inventory availability without prior notice. Statements made on this site are the opinion of Bob's Watches.
- If you find a qualifying lower price online, call 1-800-494-3708 and direct a customer service agent to the web site with the lower price.
- On qualifying products, Bob's Watches will then verify the current price to complete the price match.
Purchase price shown is the cash wire price, and any payment method fees such as credit card fees, PayPal fees, Amazon fees, etc, will be added to the transaction total. Prices may be higher if other payment methods are selected.
Some exclusions apply. See the list of Designated Major Online Retailers and full details.