Bob's has a state of the art repair and service facility on site with a dedicated, full time watch technician. All watches are restored to like new condition using only 100% genuine factory parts and backed by a lifetime authenticity guarantee. Each timepiece is rigorously tested to ensure quality and reliability.
At the present time, we do NOT offer watch repairs to the public. Please call Rolex in Dallas for all questions or repair matters. Their contact info is below:Rolex Watch USA
Bob’s Watches service facility features a room devoted to watch repair and testing equipment. Bob's also employs a trained technician who completes or oversees all repair and servicing orders.
When a watch is serviced, the movement, case, and bracelet are removed and completely overhauled and meticulously refinished to restore their original lustre. Once dismantled, the technician will remove any dirt or residue from the watch parts before the polishing process. This is done by placing the dismantled watch case and bracelet in a 30 liter ultrasonic tank for 30 minutes at a temperature of 60-70 degrees. The case and bracelet are then dried using a special watch heater. The four step polishing process then begins, utilizing Menzerna polishing compounds. Once polished, the watch is again placed in the ultrasonic tank and left for 40 minutes at 70-80 degrees. The watch parts are then placed on a large heating machine and dried.
Servicing also includes testing the watch’s timekeeping accuracy and water-resistance. After the watch has been reassembled, including new seals, the watch is greased and tested at its recommended depth using a wet and dry water-resistance tester. If a defect is found, the watch can then be repaired and made to work as good as new.
Once the watch has been serviced, it is important to manually wind the timepiece if it is a mechanical watch before wearing it for the first time. To do this, unscrew the crown to the winding position and turn it clockwise about 20 times. Remember to screw the crown back down properly against the case in order to guarantee the watch is waterproof tested.
To ensure that your wristwatch is operating at an optimum level, they must be maintained and carefully cared for. It is suggested that owners service their watches once every three to five years. This involves sending the watch to a watch repair facility who can offer certified technicians.
Bob's is dedicated to being the most trusted name in pre-owned and vintage luxury watches. To that end, we only use genuine authorized factory parts when repairing and or restoring our watches, Some of the benefits you receive when you choose Bob's Watches include: