What to Know Before You Sell a Luxury Watch

Video Transcript

I want to address something I've been seeing on Reddit. That Bob's Watches quotes one price and then lowers it once we have your watch. I'm Paul Alteri, founder of Bob's Watches. And I want to be direct. That is not how we operate. Here's exactly what happens. When you reach out to us to sell your Rolex, we give you an estimate based on photos that you've sent us. That estimate assumes the watch is in perfect salailable condition. We stand behind that number. If the watch arrives exactly as shown, we pay it. But here's where people sometimes get confused, and I want to be completely transparent about this. Every watch we buy goes through our authentication and service process before it goes to a buyer. We offer every buyer a one-year warranty. When a watch arrives and needs repairs, we make a deduction. That means if your watch needs any work, a service, a crystal, a bracelet repair, we take care of it. But here's what's important. The deduction is the actual wholesale cost repair, nothing more. Let me give you a real example. If your watch arrives with a scratch crystal and we need to replace it, we deduct our actual wholesale cost around $100. That's it. We don't make a markup. We don't make a profit. Compare that to what Rolex charges for the same repair at an authorized service center. Our cost is a fraction of that amount. If you send us your watch in perfect condition, you get your full estimate every time. We've completed over a 100,000 transactions. If you want to sell your Rolex to people who know this market better than anyone and who will treat you with complete honesty, we're ready when you are.